Help and support
We are happy to help. Email our team for help with the app or an order. For order questions, include your order number and the shop you ordered from.
Common questions
I did not get my sign-in code
Check that you entered a US or Canadian mobile number, wait 30 seconds, and tap "Resend". Codes expire after 10 minutes. If you still have trouble, email us from any address with your phone number and we will sort it out.
Where are my rewards points?
Open Rewards in the app. Your points are tied to your phone number, so purchases in our shops count too when you give your number at the register. Orders placed in the app earn bonus points.
I used the old Pour Decisions app. Did my points and status carry over?
Yes. Sign in with the same phone number you used before and your points balance, member status and linked gift cards will be there.
How do gift cards work?
Your gift card lives in the App. Show the barcode at the register to pay, and tap "Add funds" to reload it. You can also add a physical Pour Decisions gift card by its number.
How do I change or cancel an order?
Email hello@
How do I delete my account?
In the app, open your account, then choose Delete account, or use this page. See our Privacy Policy for what deletion removes.